At Shaanthi Schools, we strive to provide convenient and efficient services through our ePayment portal to facilitate various transactions related to fees, tuition, and other school-related expenses. We understand that circumstances may arise where a refund becomes necessary. This document outlines our refund policy to ensure transparency and clarity for all users of our ePayment portal.

1. Eligibility for Refunds:

• Refunds will only be issued for transactions conducted through the Shaanthi Schools ePayment portal.
• Eligibility for refunds is subject to the terms and conditions specified for each transaction type.
• Refunds may be requested by the payer or the student, depending on the nature of the transaction and the school's policies.

2. Refund Request Procedure:

• For inquiries or requests regarding refunds, please contact us via email at [email protected]. Ensure you include your full name, student ID, transaction ID, date of transaction, amount, reason for the refund, and a detailed description of the issue. Our team will review your case and respond within 7 business days.
• To request a refund, the payer or the student must submit a formal request in person to the finance department.
• Refund requests will be reviewed by the school's finance department, and decisions will be made based on the validity of the request and adherence to the school's refund policy.

3. Valid Reasons for Refunds:

• Overpayment: Refunds will be issued for any overpayment made by the payer.
• Withdrawal or Drop-out: Refunds may be provided to students who withdraw from the school or drop out before the completion of the term, subject to applicable withdrawal policies.
• Duplicate Payments: Refunds will be issued for duplicate payments made in error.

4. Refund Processing Time:

• Refund processing time may vary depending on the nature of the transaction and the payment method used.
• Generally, refunds will be processed within 14 business days from the date of the refund request approval.

5. Refund Method:

• Refunds will be issued using the same payment method used for the original transaction, whenever feasible.
• In cases where the original payment method is not available, alternative refund methods may be utilized, such as a school-issued check or bank transfer.

6. Non-Refundable Fees:

• All fees and charges unless otherwise specified as per clause 3 – REASONS FOR REFUND shall be non-refundable as per the school's policies.

7. Dispute Resolution:

• In the event of a dispute regarding a refund request, users may escalate the matter to the appropriate school authorities for resolution.
• All decisions regarding refund requests made by the school are final.

8. Amendments to the Refund Policy:

• Shaanthi Schools reserves the right to modify or amend this refund policy at any time without prior notice.

By using the Shaanthi Schools ePayment portal, users acknowledge that they have read and understood the refund policy outlined herein and agree to abide by its terms and conditions.

For any inquiries or assistance regarding refunds, users may contact the school's finance department at [email protected] / Mrs. Anita Ravi 82200 59987.